We want to ensure you are perfectly happy with your order so if for any reason you are unhappy with your items, you can return them in perfect condition and in their original packaging within 30 days for a full replacement or a full refund.
We will only cover the cost of the postage if the item is damaged, faulty, or if the wrong items have been sent. We do not accept responsibility for damaged or lost parcels on return, so it is advisable to obtain a postal receipt, or send the goods back via recorded delivery.
If you wish to cancel an order you must return the goods at your cost in good/unused condition, the value of the goods will be refunded.
Please ensure you enclose the invoice or your name and address with a reason for returning. Alternatively you can download our returns form here:
Please note Nematodes are live material and cannot be returned. They will usually have an expiry date of around 2 weeks. The effectiveness can sometimes vary due to external factors.
Return Address:
Gardening Naturally
Unit 27
Blackworth Industrial Estate
Highworth
Swindon
Wiltshire
SN6 7NA